Shipping policy

Shipping Policy

United Kingdom Shipping

All orders placed with Von Duke are shipped from the United Kingdom using Royal Mail Tracked 24.

Shipping Method

Courier: Royal Mail
Service: Tracked 24
Coverage: United Kingdom only

Royal Mail Tracked 24 aims to deliver the next working day after dispatch, though delivery times are not guaranteed.

Order Processing

Orders are typically processed and dispatched within 1 working day of being placed.

Orders placed on weekends or bank holidays will be processed on the next working day.
During peak periods or promotions, dispatch times may be slightly extended.

Once your order has been dispatched, you will receive a confirmation email with tracking information.

Delivery Times

Estimated Delivery: 1–2 working days from dispatch
Delivery times are estimates only and may be affected by external factors such as weather, peak periods, or carrier delays.

Tracking Your Order

All shipments are fully tracked.
Once dispatched, you will receive a Royal Mail tracking number allowing you to follow your delivery from dispatch to delivery.

Shipping Costs

Shipping costs are calculated at checkout and displayed before payment is completed.

Any applicable delivery charges will be clearly shown prior to order confirmation.

Missed Deliveries & Incorrect Addresses

Please ensure your delivery address is entered correctly at checkout.

Von Duke is not responsible for delays or non-delivery due to incorrect or incomplete address details.
If a parcel is returned to us due to an incorrect address, additional shipping fees may apply for re-delivery.