Refund policy
Contact Us
If you have any questions about our products, orders, or returns, you can reach us using the details below.
Von Duke
CVC Labs Ltd
Unit 10, Kingfisher Works
Neepsend
Sheffield
S3 8AU
United Kingdom
📧 Email: contact@vonduke.co.uk
📞 Phone: 0114 312 1007
Returns Policy
We operate a 30-day returns policy, meaning you have 30 days from the date you receive your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must:
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Be unused and in the same condition you received it
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Be in its original packaging
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Include tags where applicable
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Be accompanied by a receipt or proof of purchase
How to Start a Return
To request a return, please contact us at:
Returns must be authorised before being sent back.
Items returned without prior approval will not be accepted.
If your return is approved, we’ll provide:
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A return shipping label (where applicable)
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Instructions on how and where to send your item
Return Address:
Details will be provided once your return request is approved.
Damaged or Incorrect Items
Please inspect your order as soon as it arrives.
If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue quickly.
Non-Returnable Items
Certain items cannot be returned, including:
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Perishable goods
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Personal care products
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Custom or personalised items
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Hazardous materials, flammable liquids, or gases
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Sale items
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Gift cards
If you’re unsure whether your item qualifies, please contact us before placing a return request.
Exchanges
The fastest way to get the item you want is to:
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Return your original item (once approved)
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Place a new order separately
European Union 14-Day Cooling-Off Period
If your order is shipped to an EU country, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Returned items must still meet our standard return conditions:
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Unused
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Original packaging
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Proof of purchase included
Refunds
Once we receive and inspect your return, we’ll notify you of the approval status.
If approved:
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Refunds will be issued to your original payment method
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Please allow up to 10 business days for processing
Banks and card providers may take additional time to post the refund.
If more than 15 business days have passed since approval, please contact us at:
